Private Policy

Privacy Policy

Welcome to Falk Hockey ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, falkhockey.com, and use our services, including payment processing through Paytrail.

1. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Name
• Billing address
• Shipping address
• Payment information (including credit card numbers)
• Email address
• Phone number

Device Information

We automatically collect certain information about your device when you visit our site, including:

• Web browser
• IP address
• Time zone
• Some of the cookies installed on your device

Order Information

When you place an order, we collect information related to your purchase, including:

• Products purchased
• Date and time of your order 

2. How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your order, including payment processing and delivery
• To communicate with you about your order and provide customer support
• To screen orders for potential risk or fraud
• To personalize your shopping experience
• To improve our website and services 

3. Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

 

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181 830

Business ID 2122839-7

https://www.paytrail.com/en/consumer/information-about-paying

4. Sharing Your Information

We may share your personal information with third parties to help us use your information as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
• We use Paytrail for payment processing.
• We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

 

7. Terms of Delivery

Delivery Times

We aim to process and dispatch all orders within 7 business days. Estimated delivery times are as follows:

• Finland: 5-10 business days
• International: 10–15 business days

Shipping Costs

Shipping costs will be calculated at checkout and depend on the shipping method and destination.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track your order through our shipping provider’s website.

8. Returns and Refunds

Return Policy

If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, subject to the following conditions:

• Items must be returned in their original condition, unused, and in their original packaging.
• Proof of purchase is required for all returns.

Return Process

To initiate a return, please contact our customer service team at sales@falkhockey.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item(s).

Refunds

Refunds will be processed within 30 business days of receiving your return. The refund will be credited to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

9. Information Controller

The controller of your personal information is:

• LK Innovations Oy Ab, 
• Business ID: 2977203-9
• Address: Stampovägen 77, 68930 Purmo, Finland
• Email: sales@falkhockey.com
• Phone: +358504783288

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@falkhockey.com or by mail using the details provided above.